Fresh Leg Pool Party frequently asked questions

Question 1

When is Fresh Leg Pool Party?

Accepted Answer

Fresh Leg Pool Party takes place on Saturday, 22 August. The event begins at 2:00 PM and continues until late. Guests are encouraged to arrive early to enjoy the full programme.

Question 2

Where is the event taking place?

Accepted Answer

The event takes place at Drakenhoflaan 160, 2100 Deurne, Belgium. Review the official venue page before travelling for current location, transport and arrival information.

Question 3

How much do tickets cost?

Accepted Answer

Pre-sale tickets cost €25. Tickets purchased at the gate cost €30. Gate tickets remain subject to venue capacity and availability, so advance purchase is recommended.

Question 4

How can I buy a ticket online?

Accepted Answer

Select your ticket on the official tickets page, choose the required quantity, enter the customer and attendee details, review the order and continue to the supported payment provider.

Question 5

How will I receive my ticket?

Accepted Answer

After the payment provider confirms a successful transaction, the digital ticket will be issued using the booking information provided during checkout. Keep the ticket and its QR code available for entry.

Question 6

What should I do if my ticket email does not arrive?

Accepted Answer

Check your spam, junk and promotions folders first. Confirm that the email address entered during checkout is correct. When the ticket is still missing after payment confirmation, contact event support with your booking reference and payment details.

Question 7

Can I transfer my ticket to another person?

Accepted Answer

Ticket-transfer availability depends on the organiser’s published ticket terms. Do not edit, duplicate or resell a ticket without authorisation. Contact event support before transferring attendee details.

Question 8

Can the same ticket be scanned more than once?

Accepted Answer

No. Each valid digital ticket has a unique verification code. Once a ticket has been accepted at entry, later attempts to reuse the same code may be rejected.

Question 9

Can I present a screenshot of my ticket?

Accepted Answer

A readable screenshot may work when the QR code and ticket details are complete, but the original digital ticket is recommended. Increase your screen brightness and ensure the code is not damaged, cropped or blurred.

Question 10

Which payment methods are accepted?

Accepted Answer

Available methods may include supported credit or debit cards, Bancontact, iDEAL or other methods enabled by the payment provider. The final methods shown during checkout depend on provider availability and customer location.

Question 11

Is online payment secure?

Accepted Answer

Payment credentials should be entered only on the secure payment provider page created for your checkout session. Fresh Leg does not need to store raw card details in the public ticketing application.

Question 12

What does a pending payment mean?

Accepted Answer

A pending payment has not yet received a final confirmation from the payment provider. Do not repeatedly submit payment while the transaction is processing. Wait for the provider result or contact support when the status remains unresolved.

Question 13

What happens when payment fails?

Accepted Answer

A failed payment does not complete the booking and no valid ticket should be issued. Review the payment-provider message, verify your payment information and try again using an available method.

Question 14

I was charged but did not receive a ticket. What should I do?

Accepted Answer

Do not make a second payment immediately. Contact event support with your full name, email address, payment timestamp, amount and payment-provider reference so the transaction can be checked.

Question 15

Will I receive a receipt?

Accepted Answer

A payment or booking confirmation may include the amount paid, selected tickets and booking reference. Receipt and invoice availability depends on the final checkout and payment-provider configuration.

Question 16

What must I present at the entrance?

Accepted Answer

Present a valid digital ticket with a readable QR code. Event staff may also request identification or booking information when required for ticket-holder, age or security verification.

Question 17

Do I need to bring identification?

Accepted Answer

Bring valid identification when age, ticket ownership or guest details may need to be verified. Entry can be refused when required identification cannot be provided.

Question 18

Is there an age requirement?

Accepted Answer

Guests must meet the official event and venue age requirements. Alcoholic sponsored benefits are available only to eligible guests who meet legal drinking-age rules and any identification requirements.

Question 19

Can I purchase a ticket at the entrance?

Accepted Answer

Gate tickets are advertised at €30 but remain subject to availability and venue capacity. Advance purchase is the safer option because admission cannot be guaranteed when the event reaches capacity.

Question 20

Can I arrive later in the evening?

Accepted Answer

The event continues until late, but entry remains subject to ticket validity, event operating times, venue capacity and organiser instructions. Arriving early provides the best chance to enjoy the full programme.

Question 21

Which items are prohibited?

Accepted Answer

Weapons, illegal substances, dangerous materials and other items prohibited by law, venue rules or event security are not allowed. Security staff may inspect bags or refuse unsafe items.

Question 22

Can a guest be refused entry or removed?

Accepted Answer

Yes. Entry may be refused or a guest may be removed for invalid tickets, unsafe conduct, aggression, harassment, intoxication, prohibited items, refusal to follow staff instructions or other serious policy violations.

Question 23

What is the complete venue address?

Accepted Answer

The official address is Drakenhoflaan 160, 2100 Deurne, Belgium.

Question 24

How should I plan my journey?

Accepted Answer

Check the venue page and your preferred navigation or public-transport service before departure. Allow additional travel time and confirm your return transport because the event continues until late.

Question 25

Is parking available?

Accepted Answer

Parking availability has not been confirmed in the information provided here. Guests should review the venue page or contact the organiser before relying on on-site parking.

Question 26

How can I request accessibility assistance?

Accepted Answer

Contact the organiser before purchasing or travelling when you require accessibility, mobility or other attendance support. This allows the venue and event team to confirm what assistance is available.

Question 27

Is swimming part of the event?

Accepted Answer

The event promotes a luxury pool experience. Guests must follow all pool, lifeguard, venue and event-team safety instructions. Pool access may be limited based on venue conditions and safety requirements.

Question 28

Which music and DJs will be featured?

Accepted Answer

The advertised music programme includes DJ T-Pex and DJ Mo Bangs, with event hosting and additional entertainment. Final performance times should be checked on the artists and schedule pages.

Question 29

Will food and drinks be available?

Accepted Answer

The advertised experience includes BBQ, food, refreshments and exotic drinks. Product availability, prices and service hours may depend on the venue and participating vendors.

Question 30

Will there be a photoshoot area?

Accepted Answer

The event advertises a dedicated photoshoot zone where guests can create photographs and social content. Access may depend on event flow and instructions from the photography team.

Question 31

What should I wear?

Accepted Answer

Choose comfortable summer or pool-party clothing suitable for the venue and weather. Bring appropriate swimwear when planning to use the pool and follow any venue dress or safety requirements.

Question 32

What happens if the weather changes?

Accepted Answer

Event arrangements may be adjusted for safety, venue conditions or severe weather. Guests should check official organiser communication before travelling when conditions are uncertain.

Question 33

Does every ticket include a free shot?

Accepted Answer

Every eligible valid ticket includes one complimentary sponsored shot supported by Chocolate. Redemption remains subject to ticket verification, legal drinking-age eligibility, availability and venue service rules.

Question 34

How do I redeem the sponsored shot?

Accepted Answer

Present the valid ticket or the approved benefit-verification method at the designated redemption point. Event staff must verify eligibility before the benefit is provided.

Question 35

Can the sponsored shot be exchanged for cash?

Accepted Answer

No cash value or alternative benefit is guaranteed. The complimentary offer is an event benefit and remains subject to its published eligibility, availability and service conditions.

Question 36

Is a non-alcoholic alternative available?

Accepted Answer

A non-alcoholic alternative has not been confirmed in the supplied event information. Contact the organiser before the event when this is important for your attendance.

Question 37

How can I contact the event organiser?

Accepted Answer

Fresh Leg Pool Party is presented by Almata Entertainment. For event information, call +32 465 96 99 31 or use the official contact page.

Question 38

Which information should I provide when requesting support?

Accepted Answer

Provide your full name, booking email, booking reference, ticket type, payment-provider reference when relevant and a clear description of the problem. Never send full card details, passwords or sensitive authentication information.

Question 39

Where will official event updates appear?

Accepted Answer

Use the official Fresh Leg website and organiser communication channels for confirmed ticket, venue, programme and operational updates. Avoid relying on screenshots or messages from unverified sources.

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