Clear rules.Safer experiences.

Tickets must be purchased through an authorised Fresh Leg sales channel or approved ticket agent. Guests are responsible for checking the event, ticket type, quantity, attendee information and contact details before completing payment.

• Each digital ticket contains a unique verification code.
• A ticket may be accepted only once unless the organiser expressly authorises re-entry.
• Copied, altered, duplicated, fraudulently obtained or previously redeemed tickets may be rejected.
• The purchaser must protect the ticket and QR code from unauthorised access.
• Tickets may not be used for unauthorised promotions, competitions or resale activity.
• Ticket availability and pricing must be confirmed by the checkout server before payment.

Available payment methods may depend on the payment provider, customer location and technical availability. A payment attempt does not create a valid ticket until server-side confirmation is received.

• Customers must provide accurate billing and payment information.
• Raw card numbers, security codes and bank credentials should be entered only on the secure payment-provider page.
• Pending, cancelled, expired or declined transactions do not represent completed bookings.
• A payment-provider reference may be retained for transaction reconciliation and customer support.
• Prices, fees, discounts and taxes displayed to the customer must be validated before payment creation.
• Customers should contact support before paying again when a charge appears without a ticket.

The organiser may cancel an unpaid or expired reservation and return the associated ticket inventory for sale.

Unless otherwise stated during purchase, tickets are generally intended for a specific event and date. Requests based on a guest’s personal change of plans may not automatically qualify for a refund.

Approved refunds should normally be returned using the original payment route where technically and legally possible. Processing time may depend on the payment provider and financial institution.

• Present the original digital ticket with a readable QR code.
• Provide valid identification when requested for age, identity or ticket-holder verification.
• Allow reasonable security screening and inspection of permitted belongings.
• Arrive within the advertised event operating period.
• Comply with venue capacity and authorised entry instructions.
• Do not attempt to enter using a cancelled, refunded, duplicated or previously redeemed ticket.

Gate tickets may be advertised, but availability cannot be guaranteed once venue capacity, operational or safety limits have been reached.

• Present a valid ticket and identification when requested
• Follow instructions from authorised event, venue, pool and security staff
• Treat guests, performers, suppliers and staff respectfully
• Use pool and venue facilities responsibly
• Protect personal property and supervise accompanying dependants
• Report hazards, emergencies and serious misconduct promptly

• Follow all instructions from lifeguards, pool personnel, venue staff and security.
• Do not run, push, dive or engage in dangerous behaviour around the pool.
• Do not enter restricted, closed or unsupervised water areas.
• Guests who cannot swim safely should not enter deep-water areas.
• Children or dependants must remain under appropriate responsible supervision.
• Glassware and other hazardous objects are not permitted near the pool.
• Pool access may be denied to guests whose condition or behaviour creates a safety risk.

Guests should assess their own swimming ability, health and physical condition before using water facilities. Emergency instructions and temporary closures must be followed immediately.

• The benefit is limited to one eligible redemption per valid ticket unless expressly stated otherwise.
• The ticket or authorised benefit code must be verified before service.
• Alcoholic service is restricted to guests who meet legal-age and identification requirements.
• Service may be refused when responsible-service, safety or venue rules require it.
• The benefit remains subject to availability and designated redemption times or locations.
• The benefit cannot be exchanged for cash, transferred separately or combined with unauthorised offers.

Information may be shared with service providers such as payment processors, hosting providers, communication services, authorised ticket agents, venue operators and security teams only where needed for their assigned function.

Customers may contact the organiser to ask about their personal information or request an available privacy right. Certain records may need to be retained for transaction, fraud-prevention, legal or accounting purposes.

By entering an event where photography is clearly taking place, guests acknowledge that they may appear incidentally in crowd, atmosphere or background images. Prominent individual promotional use should be handled with appropriate notice or permission where required.

• Guests may take personal photographs where this does not disrupt performers, staff or other guests.
• Commercial photography, livestreaming or professional recording requires prior approval.
• Restricted, staff-only, security and private areas must not be recorded.
• Guests must respect reasonable requests from people who do not wish to be photographed closely.
• Content must not be used to harass, misrepresent or endanger another person.
• Security recordings may be retained for incident investigation where necessary.

A guest with a specific concern about prominent event photography should contact the organiser or speak to an authorised member of staff during the event.

• Submit accessibility requests as early as reasonably possible.
• Describe the practical support required without providing unnecessary medical information.
• Confirm whether a personal assistant, accessible route or seating arrangement is required.
• Review transport and venue-access information before departure.
• Speak to authorised staff upon arrival when assistance has been arranged.

Available adjustments depend on the venue, event layout, safety requirements and reasonable operational capability. The organiser should communicate honestly when a requested adjustment cannot be provided.

Visitors may use available cookie settings or browser controls to manage optional technologies. Blocking essential storage may prevent checkout or other website features from functioning correctly.

• Guests remain responsible for phones, bags, clothing and other personal belongings.
• The programme, performers, schedule, facilities or activities may change for operational or safety reasons.
• Temporary interruption of a specific activity does not necessarily mean the entire event is cancelled.
• Guests must make responsible decisions regarding swimming, alcohol, transport and personal health.
• Nothing in these policies excludes responsibility that cannot lawfully be excluded.

Emergency, public-authority, venue, weather, security or other circumstances outside reasonable control may require changes, postponement, interruption or cancellation. The organiser will communicate material information through available official channels.